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 - Customer Environment Access Policy
To maintain the security and confidentiality of customer systems and data, our personnel will only access customer environments when required for approved support, implementation, maintenance, or troubleshooting activities.
- Customers are requested to provide dedicated, named user accounts for our personnel when access is required. Shared accounts and the sharing of credentials belonging to other users are strictly prohibited. Wherever possible, Multi Factor Authentication (MFA/2FA) should be enabled.
- Any access granted should follow the principle of least privilege and be limited to the permissions required to perform the approved task. Temporary access is strongly recommended, and user accounts provided to our personnel should be disabled or deleted once the work has been completed.
- The creation, authorization, management, monitoring, and removal of user accounts remain the sole responsibility of the customer organization and must be carried out in accordance with the customer's internal security policies and procedures.
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