This is regarding your email request with reported issue was "Report fail to run' We have created a service request on your behalf.

Your service request number is 90531.

We have found that micros Remorting service was fail to function for operation which could be cause of micros report problem.

Note: You may also need to follow the steps below to get Reports to show correctly if the Remoting svc has been stopped in future.

Work around:

1) Stop Micros Remoting svc.

2) Re-Start the World Wide Web Publishing service.

3) Start Micros Remoting svc.

4) Run report. Result = It works!

Ops will not load on one or more workstations;  they receive 'Encryption Initialization Failed' The 3700d log contains the following error: Wed Apr 22 09:04:51 2018 | PCWS    | MDSHTTPTransprt |        0 | DoRequest found node SERVER [192.100.100.250] not ping-able

SOLUTION

Search the computer for extraneous copies of the mdshosts.xml file. it was found that the cal folders contained out of date versions of the mdshost file, which pointed the workstation towards the wrong ip address for the server.

Cheers!

Rafeeq.

 Always on the BOH client:

1. Open Registry - start | run | and write Regedit.

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\MICROS\UserData.

3. Make a copy of the key UserData - Select File | Export and save (Name: BOH_UserData) the key.

4. Go to File | Connect Network Registry.

5. Write the server micros name or IP on the white area and select Check Names (connect with administrator user and password) and select OK.

6. Go to Server Micros name or IP | KEY_LOCAL_MACHINE\SOFTWARE\MICROS\UserData.

7. Make a copy of the key UserData - Select File | Export and save (Name: SRV_UserData on Desktop) the key.

8. Go to Desktop and double click on SRV_UserData (Confirm question).

9. Open Micros BOH tools, for example the POS Configuration.

Cheers!

Rafeeq.

FOR /L %%1 in (0,1,6) DO IF EXIST c:\micros\res\pos\etc\3700d.log.%%1 copy c:\micros\res\pos\etc\3700d.log.%%1  c:\micros\res\pos\ARCHIVES\HOLD
FOR /L %%1 in (0,1,6) DO IF EXIST c:\micros\res\pos\etc\3700d.log.%%1 del c:\micros\res\pos\etc\3700d.log.%%1

%%1 is a variable that will cause the do if exist command step to repeat 7 times, starting with 0, incrementing by 1, stopping with 6. So, each of the two lines above will run 7 times, the first line will run 7 times, then the second line will run 7 times, copying the 3700d.log.x files from the \etc directory to the \archives\hold then deleting the 3700d.log.x file from the \etc directory.

The path can be changed if necessary, and any other command that will execute in a batch file can be substituted for the copy and delete commands above.

Cheers!
Rafeeq.