1. 
2. Customer Environment Access Policy
   To maintain the security and confidentiality of customer systems and data, our personnel will only access customer environments when required for approved support, implementation, maintenance, or troubleshooting activities.
   1. Customers are requested to provide dedicated, named user accounts for our personnel when access is required. Shared accounts and the sharing of credentials belonging to other users are strictly prohibited. Wherever possible, Multi Factor Authentication (MFA/2FA) should be enabled.
      
      
   2. Any access granted should follow the principle of least privilege and be limited to the permissions required to perform the approved task. Temporary access is strongly recommended, and user accounts provided to our personnel should be disabled or deleted once the work has been completed.
      
      
   3. The creation, authorization, management, monitoring, and removal of user accounts remain the sole responsibility of the customer organization and must be carried out in accordance with the customer's internal security policies and procedures.

Regards,
Mojibullah

We have an experience of all the users who are creating the tickets are without their customer name, or one user works in different properties or one user has same email id and changed lot of properties on same email id.

For all above is difficult to find any good search for any tickets issue on their customer level.

Hence we have introduced a mandatory field to be entered while creating the ticket.

You all are kindly be requested to enter the customer name (property hotel/restaurant etc) for good data search and history purpose.

Regards,
Saudico

We have noticed that the Interface between OPERA PMS and National Tourism Monitoring Platform (NTMP) is not working, in many properties.

Kindly be requested to check regularly your NTMP portal to make sure that the OPERA PMS data is being updated with Ministry of Tourism, with the current date & Time. In case if the OPERA PMS Data is not currently updated with Ministry of Tourism, kindly inform us via a Support ticket.

Please check the below guidelines for your information.
https://saudico.net/support/index.php?/Knowledgebase/Article/View/110/1/day-to-day-management-of-national-tourism-monitoring-platform-ntmp-integration-with-opera-or-suite8-pms

Thanks.

Please Click below to download :

For all the support request please open tickets at https://saudico.net/support/

We would like to assure the property for our best services and support at all the time.

Thanks,

Saudico Electronics Systems

1. If the hotel or the Ministry changes the API credentials (Hotel ID, User Name, Password or API Key) of the NTMP platform (Fig.2)
2. If the hotel changes the Windows username or their password which is set to run the task scheduler
3. If the hotel add or edit firewall rules that would block the uploading of data to the NTMP platform
4. If the hotel wants to add, edit or change any of the following configurations in the PMS systems
   
   1. Room Types
   2. Nationality Codes
   3. Payment Types
   4. Cancellation Reasons
5. If the hotel finds out any abnormal logs generated in the PMS Interface PC where the NTMP is configured
6. If the NTMP portal’s “View Integration Data” section is not showing an updated record of the recent activity (date/time)

Please feel free to contact us, if you need any clarifications or explanations on this subject. Please be aware that Saudico Electronic Systems will not take any responsibilities and/or liabilities in the issues that are caused beyond its control. Every hotel is expected to closely monitor the integration on a daily basis and keep us informed about any abnormality, to avoid any actions by the ministry.


Fig.1 / Fig.2

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YOUR FEEDBACK FOR EVERY REPLY
You can provide us the feedback on every reply our staff is posting to a ticket.  Simply click the number of stars (1=poor ~ 5=Excellent) in a reply post

YOUR FEEDBACK FOR A TICKET (CASE)
Once the ticket is closed, you will receive an email with a web link, where you will be able to provide your overall feedback on the ticket (case) and also you have an option to write some comments about your experience or feedback.

We would like to hear from you and your feedback is very important to us.  We greatly appreciate your participation in this initiative where we want to improve to serve our customers like you better.

Thank you,
The Management
Saudico Electronic Systems

FEEDBACK FOR EVERY REPLY

FEEDBACK FOR A TICKET (CASE)

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Every hotel that considers PMS application uptime is important to their business should deploy Oracle DataGuard backup solutions…

Opera system is built utilising the scalability and reliability of Oracle products. Now our hotels can back up their system with Oracle DataGuard. “This means that if a hotel experience a failure of the Opera server, they have an up-to-date copy of the Opera PMS database that can be brought online for users within 15 minutes. In the past, if there was an outage of this type the hotel would be without the PMS until such time as repairs were effected.

To learn more about Oracle DataGuard for Opera, please contact your Sales Account Manager.