<![CDATA[Saudico]]> <![CDATA[Saudico Electronic Systems hunting line 920017882]]> Dear Customers 

Kindly update the new Saudico Electronic Systems hunting phone *920017882* to contact us.

Regards,
Mojibullah

]]> <![CDATA[currently our support hunting landline number is 0118285200]]>
Kindly be noted that currently our support hunting landline number is 0118285200.

Regards,
MOjibullah]]> <![CDATA[Customer Name field (mandatory) to create a ticket]]> Dear All Users

We have an experience of all the users who are creating the tickets are without their customer name, or one user works in different properties or one user has same email id and changed lot of properties on same email id.

For all above is difficult to find any good search for any tickets issue on their customer level.

Hence we have introduced a mandatory field to be entered while creating the ticket.

You all are kindly be requested to enter the customer name (property hotel/restaurant etc) for good data search and history purpose.

Regards,
Saudico

]]> <![CDATA[Inactive NTMP Properties ]]> Dear Opera PMS users,

We have noticed that the Interface between OPERA PMS and National Tourism Monitoring Platform (NTMP) is not working, in many properties.

Kindly be requested to check regularly your NTMP portal to make sure that the OPERA PMS data is being updated with Ministry of Tourism, with the current date & Time. In case if the OPERA PMS Data is not currently updated with Ministry of Tourism, kindly inform us via a Support ticket.

Please check the below guidelines for your information.
https://saudico.net/support/index.php?/Knowledgebase/Article/View/110/1/day-to-day-management-of-national-tourism-monitoring-platform-ntmp-integration-with-opera-or-suite8-pms


Thanks.

]]> <![CDATA[SUPPORT CALL ESCALATION PROCEDURE V25R1 13-01-2025]]>
We are glad to publish 1st edition of Call Escalation Procedure CEP for the year 2025

Please Click below to download :

SUPPORT CALL ESCALATION PROCEDURE - V25R1 13-01-2025

For all the support request please open tickets at https://saudico.net/support/

We would like to assure the property for our best services and support at all the time.

Thanks,

Saudico Electronics Systems

]]> <![CDATA[Disabled : Personal email ids from SES support portal]]> Greetings from Saudico

All the personal email ids has been disabled for security reason and for good control, day to day handlings, follow up and statistics through out the life of user for their organization.
If your id has @gmail.com @yahoo.com @hotmail.com etc please edit your profile and enter the company specific email id.
All the personal email ids will not be supported.

Regards,
Support Admin
Saudico Electronics Systems.]]> <![CDATA[E Invoice Registration Form]]> Dear Valued Customer,

ZATCA (Saudi Arabia’s Zakat, Tax and Customs Authority) has published its finalized e-invoicing (Fatoorah) legislation.

This makes e-invoices compulsory for all transactions (B2B, B2G, and B2C), becoming effective in two phases:

• Phase one becomes effective on 4 December 2021
• Phase two is due to begin on 1 January 2023

We are closely working with Oracle’s global compliance team to facilitate this fiscal requirement in the Oracle Hospitality PMS and POS systems.
In this regard, we need to collect and capture the current contact and the versions of the installed systems at your organization, and we kindly request you to visit this web link and to fill out your site information

https://forms.gle/GqWBpwVtjRdWxu6CA 

We will use your data to evaluate the compatibility of your current system with the Fatoorah solution that Oracle is going to provide, and to keep you updated with all the future status and developments.

If you need any further clarifications, please feel free to contact our Support or Sales team.

Thank you
SES Team

]]> <![CDATA[Day to day management of National Tourism Monitoring Platform (NTMP) Integration with Opera or Suite8 PMS]]> The Saudi Arabian Ministry of Tourism requires all hotels operating in Saudi Arabia, to automatically update the concerned data to National Tourism Monitoring Platform (NTMP).  In this regard, your hotel must have an active integration between Opera/Suite8 PMS and the NTMP platform. In order to make this update process happen without any interruption, the following guidelines must be followed by every hotel.

MONITORING: The hotel must monitor the following at least once a day:
  1. Current status of integration by logging in to the NTMP portal https://ntmp.gov.sa at the “View Integration Data” section (Fig.1)
  2. Confirm that the Windows task scheduler is running with the correct user and password, with high privilege, and "run whether the user is logged on or not" checkbox is selected
  3. Monitor the logs generated in the PMS Interface PC where NTMP is configured.

REPORTING: The hotel must open a technical support ticket with us in case of any following circumstances:
  1. If the hotel or the Ministry changes the API credentials (Hotel ID, User Name, Password or API Key) of the NTMP platform (Fig.2)
  2. If the hotel changes the Windows username or their password which is set to run the task scheduler
  3. If the hotel add or edit firewall rules that would block the uploading of data to the NTMP platform
  4. If the hotel wants to add, edit or change any of the following configurations in the PMS systems
    1. Room Types
    2. Nationality Codes
    3. Payment Types
    4. Cancellation Reasons
  5. If the hotel finds out any abnormal logs generated in the PMS Interface PC where the NTMP is configured
  6. If the NTMP portal’s “View Integration Data” section is not showing an updated record of the recent activity (date/time)


Please feel free to contact us, if you need any clarifications or explanations on this subject. Please be aware that Saudico Electronic Systems will not take any responsibilities and/or liabilities in the issues that are caused beyond its control. Every hotel is expected to closely monitor the integration on a daily basis and keep us informed about any abnormality, to avoid any actions by the ministry.


Fig.1 / Fig.2

 
]]> <![CDATA[Team Viewer 11 Download]]>
Please download Team Viewer 11.x from the link below:

TeamViewer 11 Setup


Thanks]]> <![CDATA[Massive RANSOMWARE infection hits computers in 99 countries]]>
For those of you who did not read any news on Friday, you need to know that a massive tidal wave of malware just struck Planet Earth, creating gigantic waves in the information security sphere and even bigger waves for the victims. The culprit? A piece of RANSOMWARE 

While you can learn more about it on the internet, please follow these "how to" guidelines: 

How to keep your computer safe
Microsoft released a patch in March that fixes the specific vulnerability exploited in this attack. The U.S. Department of Homeland Security is urging people to take three steps.

1. Update your systems to include the latest patches.
2. Do not click on or download unfamiliar links or files in emails.
3. Back up your data to prevent possible loss.


Source: 

How Ransomware works?
]]> <![CDATA[We need your feedback on our customer support services]]> As part of our commitment to improve our customer support services, we have enabled the Customer Feedback feature in our Support System.  Now that you have a chance to evaluate our support services, and below are the situations where you can provide feedback:

YOUR FEEDBACK FOR EVERY REPLY
You can provide us the feedback on every reply our staff is posting to a ticket.  Simply click the number of stars (1=poor ~ 5=Excellent) in a reply post

YOUR FEEDBACK FOR A TICKET (CASE)
Once the ticket is closed, you will receive an email with a web link, where you will be able to provide your overall feedback on the ticket (case) and also you have an option to write some comments about your experience or feedback.

We would like to hear from you and your feedback is very important to us.  We greatly appreciate your participation in this initiative where we want to improve to serve our customers like you better.

Thank you,
The Management
Saudico Electronic Systems

 

FEEDBACK FOR EVERY REPLYReply Rating

 

 

FEEDBACK FOR A TICKET (CASE)

Ticket Rating

]]> <![CDATA[Oracle DataGuard backup solutions for Opera PMS]]> Opera Data Guard

Provide superior data protection, availability, and disaster recovery using the tested techniques of Oracle DataGuard!

Every hotel that considers PMS application uptime is important to their business should deploy Oracle DataGuard backup solutions…

Opera system is built utilising the scalability and reliability of Oracle products. Now our hotels can back up their system with Oracle DataGuard. “This means that if a hotel experience a failure of the Opera server, they have an up-to-date copy of the Opera PMS database that can be brought online for users within 15 minutes. In the past, if there was an outage of this type the hotel would be without the PMS until such time as repairs were effected.

To learn more about Oracle DataGuard for Opera, please contact your Sales Account Manager.

]]> <![CDATA[My Account]]>
Kindly update your user account details in saudico.net as follows;

Visit the site at http://saudico.net/support/
then,

LOGIN put your email id then password,
then click login.

Now you must be looking your accout as "MY ACCOUNT" and your name appears after Logged In

Now click My Account, and please fill all the details, as Full Name, Hotel Name, Remote Connection, Mobile Number, Office Number.

Above details will help saudico.net support engineers to contact and quick service.

Regards,
Saudico Electronic Systems.]]>