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Jun
13
Eid Al Adha 1445 H standby support
Posted by Duste Mojibullah on 13 June 2024 04:40 PM

Respected Oracle Hospitality Customers,
Eid Mubarak to you all!
Please be informed that our offices will remain closed during Eid Holidays from Friday 14th Jun 2024 till Saturday 22nd Jun 2024
As usual, our on-call (24/7) Support number (050-677-0299) for Opera / Fidelio PMS will be reachable during Eid Holidays.
In addition to our 24/7 Opera / Fidelio PMS Support line, following Support Engineers will also be available to respond to your support calls during the Eid Holidays.

#

Name of the Support Engineer

Contact Number

Products

1

Devanshu Rana

0114766876 Extn. 323

PMS / OXI / Interface

2

Kishore Kumar

0114766876 Extn. 202

OPMS / DB / SSL / OXI / IFC /

3

Junioriz Cortes

0114766876 Extn. 202

OPMS / SYS / DG / SSL / DB

4

Junnel Tiu

0114766876 Extn. 201

OPMS v5 & OC

5

Rhine Umayam

0114766876 Extn. 203

IFC v5 & OC

6

Anand Chandvekar

0114766876 Extn. 322

SUN / Vision

7

Manoj Paddatil

0114766876 Extn. 320

Micros POS / Symphony / MyMicros / EM

8

Mohammed Yaqoob (Jed)

0500635075

Micros POS / Symphony / /EM /MM

9

Abdullah Hassouna (Ruh)

0503235895

Micros POS / Symphony / /EM /MM

10

Sajjad Ahmed (Dam)

0500493765

Micros POS / Symphony / /EM /MM

11

Munawwar Sharief

0500231641

Systems / MC / MyInventory

13

Donald Catarin

0539088432

Project coordination

 With the Best regards,
Saudico Electronics System

 


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Jan
16
Customer Name field (mandatory) to create a ticket
Posted by Duste Mojibullah on 16 January 2023 04:28 PM

Dear All Users

We have an experience of all the users who are creating the tickets are without their customer name, or one user works in different properties or one user has same email id and changed lot of properties on same email id.

For all above is difficult to find any good search for any tickets issue on their customer level.

Hence we have introduced a mandatory field to be entered while creating the ticket.

You all are kindly be requested to enter the customer name (property hotel/restaurant etc) for good data search and history purpose.

Regards,
Saudico


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Jun
9
Inactive NTMP Properties
Posted by Duste Mojibullah on 09 June 2022 05:41 PM

Dear Opera PMS users

 We can see many properties are not actively syncing the data between PMS and NTNP.

Kindly be requested to check regularly your NTMP portal and inform us via ticket.

Please refer to this guideline in your communication
https://saudico.net/support/index.php?/Knowledgebase/Article/View/110/1/day-to-day-management-of-national-tourism-monitoring-platform-ntmp-integration-with-opera-or-suite8-pms

 Thanks.


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Sep
27
SUPPORT CALL ESCALATION PROCEDURE V23R4 17-12-2023
Posted by Duste Mojibullah on 27 September 2021 09:43 AM
Dear Oracle Hospitality Products Customers

We are glad to publish 1st edition of Call Escalation Procedure CEP for the year 2023

Please Click below to download :

SUPPORT CALL ESCALATION PROCEDURE - V23R2 17-12-2023

For all the support request please open tickets at https://saudico.net/support/

We would like to assure the property for our best services and support at all the time.

Thanks,

Saudico Electronics Systems


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Sep
8
Disabled : Personal email ids from SES support portal
Posted by Support Admin on 08 September 2021 10:18 AM
Respected registered users
Greetings from Saudico

All the personal email ids has been disabled for security reason and for good control, day to day handlings, follow up and statistics through out the life of user for their organization.
If your id has @gmail.com @yahoo.com @hotmail.com etc please edit your profile and enter the company specific email id.
All the personal email ids will not be supported.

Regards,
Support Admin
Saudico Electronics Systems.
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