RSS Feed
Customer Name field (mandatory) to create a ticket
Posted by Duste Mojibullah on 16 January 2023 04:28 PM

Dear All Users

We have an experience of all the users who are creating the tickets are without their customer name, or one user works in different properties or one user has same email id and changed lot of properties on same email id.

For all above is difficult to find any good search for any tickets issue on their customer level.

Hence we have introduced a mandatory field to be entered while creating the ticket.

You all are kindly be requested to enter the customer name (property hotel/restaurant etc) for good data search and history purpose.


Read more »

Inactive NTMP Properties
Posted by Duste Mojibullah on 09 June 2022 05:41 PM

Dear Opera PMS users

 We can see many properties are not actively syncing the data between PMS and NTNP.

Kindly be requested to check regularly your NTMP portal and inform us via ticket.

Please refer to this guideline in your communication


Read more »

Posted by Duste Mojibullah on 27 September 2021 09:43 AM
Dear Oracle Hospitality Products Customers

We are glad to publish 1st edition of Call Escalation Procedure CEP for the year 2023

Please Click below to download :


For all the support request please open tickets at

We would like to assure the property for our best services and support at all the time.


Saudico Electronics Systems

Read more »

Disabled : Personal email ids from SES support portal
Posted by Support Admin on 08 September 2021 10:18 AM
Respected registered users
Greetings from Saudico

All the personal email ids has been disabled for security reason and for good control, day to day handlings, follow up and statistics through out the life of user for their organization.
If your id has etc please edit your profile and enter the company specific email id.
All the personal email ids will not be supported.

Support Admin
Saudico Electronics Systems.
Read more »

E Invoice Registration Form
Posted by Duste Mojibullah on 18 August 2021 12:01 PM
Dear Valued Customer,

ZATCA (Saudi Arabia’s Zakat, Tax and Customs Authority) has published its finalized e-invoicing (Fatoorah) legislation.

This makes e-invoices compulsory for all transactions (B2B, B2G, and B2C), becoming effective in two phases:

• Phase one becomes effective on 4 December 2021
• Phase two is due to begin on 1 January 2023

We are closely working with Oracle’s global compliance team to facilitate this fiscal requirement in the Oracle Hospitality PMS and POS systems.
In this regard, we need to collect and capture the current contact and the versions of the installed systems at your organization, and we kindly request you to visit this web link and to fill out your site information 

We will use your data to evaluate the compatibility of your current system with the Fatoorah solution that Oracle is going to provide, and to keep you updated with all the future status and developments.

If you need any further clarifications, please feel free to contact our Support or Sales team.

Thank you
SES Team

Read more »


The Saudi Arabian Ministry of Tourism requires all hotels operating in Saudi Arabia, to automatically update the concerned data to National Tourism Monitoring Platform (NTMP).  In this regard, your hotel must have an active integration between Opera/Suite8 PMS and the NTMP platform. In order to make this update process happen without any interruption, the following guidelines must be followed by every hotel.

MONITORING: The hotel must monitor the following at least once a day:
  1. Current status of integration by logging in to the NTMP portal at the “View Integration Data” section (Fig.1)
  2. Confirm that the Windows task scheduler is running with the correct user and password, with high privilege, and "run whether the user is logged on or not" checkbox is selected
  3. Monitor the logs generated in the PMS Interface PC where NTMP is configured.

REPORTING: The hotel must open a technical support ticket with us in case of any following circumstances:
  1. If the hotel or the Ministry changes the API credentials (Hotel ID, User Name, Password or API Key) of the NTMP platform (Fig.2)
  2. If the hotel changes the Windows username or their password which is set to run the task scheduler
  3. If the hotel add or edit firewall rules that would block the uploading of data to the NTMP platform
  4. If the hotel wants to add, edit or change any of the following configurations in the PMS systems
    1. Room Types
    2. Nationality Codes
    3. Payment Types
    4. Cancellation Reasons
  5. If the hotel finds out any abnormal logs generated in the PMS Interface PC where the NTMP is configured
  6. If the NTMP portal’s “View Integration Data” section is not showing an updated record of the recent activity (date/time)

Please feel free to contact us, if you need any clarifications or explanations on this subject. Please be aware that Saudico Electronic Systems will not take any responsibilities and/or liabilities in the issues that are caused beyond its control. Every hotel is expected to closely monitor the integration on a daily basis and keep us informed about any abnormality, to avoid any actions by the ministry.

Fig.1 / Fig.2


Read more »