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Mar 27 |
Eid Al Fitr 1446h standby support
Posted by Duste Mojibullah on 27 March 2025 12:06 PM | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Respected Oracle Hospitality Customers, Eid Mubarak to you all! Please be informed that our offices will remain closed during Eid Holidays from Friday 28th March 2025 till Saturday 5th April 2025 As usual, our on-call (24/7) Support number (050-677-0299) for Opera PMS and 0504288612 for Simphony POS will be reachable during Eid Holidays. In addition to our 24/7 Opera PMS and Simphony POS Support line, following Support Engineers will also be available to respond to your support calls during the Eid Holidays.
With the Best regards, Saudico Electronics System Read more » | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Jan 16 |
Customer Name field (mandatory) to create a ticket
Posted by Duste Mojibullah on 16 January 2023 04:28 PM | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Dear All Users We have an experience of all the users who are creating the tickets are without their customer name, or one user works in different properties or one user has same email id and changed lot of properties on same email id. For all above is difficult to find any good search for any tickets issue on their customer level. Hence we have introduced a mandatory field to be entered while creating the ticket. You all are kindly be requested to enter the customer name (property hotel/restaurant etc) for good data search and history purpose.
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Jun 9 |
Inactive NTMP Properties
Posted by Duste Mojibullah on 09 June 2022 05:41 PM | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Dear Opera PMS users, We have noticed that the Interface between OPERA PMS and National Tourism Monitoring Platform (NTMP) is not working, in many properties.
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Sep 27 |
SUPPORT CALL ESCALATION PROCEDURE V25R1 13-01-2025
Posted by Duste Mojibullah on 27 September 2021 09:43 AM | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Dear Oracle Hospitality Products Customers We are glad to publish 1st edition of Call Escalation Procedure CEP for the year 2025 Please Click below to download : SUPPORT CALL ESCALATION PROCEDURE - V25R1 13-01-2025For all the support request please open tickets at https://saudico.net/support/ We would like to assure the property for our best services and support at all the time. Saudico Electronics Systems Read more » | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Sep 8 |
Disabled : Personal email ids from SES support portal
Posted by Support Admin on 08 September 2021 10:18 AM | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Respected registered users Greetings from Saudico All the personal email ids has been disabled for security reason and for good control, day to day handlings, follow up and statistics through out the life of user for their organization. If your id has @gmail.com @yahoo.com @hotmail.com etc please edit your profile and enter the company specific email id. All the personal email ids will not be supported. Regards, Support Admin Saudico Electronics Systems. Read more » | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Regards,