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Jul
27

This message is intended only for hotels that are using the Ministry of Tourism’s NTMP integration with Opera or Suite8 PMS

The Saudi Arabian Ministry of Tourism requires all hotels operating in Saudi Arabia, to automatically update the concerned data to National Tourism Monitoring Platform (NTMP).  In this regard, your hotel must have an active integration between Opera/Suite8 PMS and the NTMP platform.

Please note, the hotel must monitor the current status of integration by logging in to their NTMP portal https://ntmp.gov.sa at the “View Integration Data” section (Fig.1) and must also regularly watch the logs generated in the PMS Interface PC where NTMP is configured.

The hotel must open a technical support ticket with us in case,

  1. The hotel or ministry changes the API credentials (User Name, Password, API Key) of the NTMP platform (Fig.2)

 

  1. The hotel finds out any abnormalities in the logs generated in the PMS Interface PC where the NTMP is configured

 

  1. The NTMP portal’s “View Integration Data” section is not showing an updated record of the recent activity (date/time)


Please feel free to contact us, if you need any clarifications or explanations on this subject. Please be aware that Saudico Electronic Systems will not take any responsibilities in the issues that are caused beyond its control. Every hotel is expected to closely monitor the integration on a daily basis and keep us informed about any abnormality, to avoid any actions by the ministry.


Fig.1 / Fig.2


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Jun
2
SUPPORT CALL ESCALATION PROCEDURE - V21R1 2-6-2021
Posted by Support Admin on 02 June 2021 07:19 PM
Dear Oracle Hospitality Products Customers

We are glad to publish 1st edition of Call Escalation Procedure for the year 2021

SUPPORT CALL ESCALATION PROCEDURE - V21R1 2-6-2021

Kindly click above link to download the same.

Thanks,

Saudico Electronics Systems


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Apr
2
We hope everything is fine
Posted by Duste Mojibullah on 02 April 2020 12:28 PM

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Sep
19
My Profile and My Organization
Posted by Duste Mojibullah on 19 September 2018 10:55 AM
Please click below link and update My Profile  & My Organization.

My Organization Update
https://saudico.net/support/ 

Please enter/update products versions:

Products:* Opera : version??? , Micros : , Suite 8 : SUN : , MC :
Oracle Hospitality Products Information


My Profile Update
https://saudico.net/support/ 

Your Name :
Designation :
Property Name :
Tel Number :
Mobile Number :

Click here to download Support Call Escalation Procedure 

Thanks,
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Jul
9
Excel Error in Vision / Q&A
Posted by Duste Mojibullah on 09 July 2018 10:43 AM
Kindly be requested to read below error while using MFF / Vision

Excel Error in Vision / Q&A


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