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Jan
16
Customer Name field (mandatory) to create a ticket
Posted by Duste Mojibullah on 16 January 2023 04:28 PM

Dear All Users

We have an experience of all the users who are creating the tickets are without their customer name, or one user works in different properties or one user has same email id and changed lot of properties on same email id.

For all above is difficult to find any good search for any tickets issue on their customer level.

Hence we have introduced a mandatory field to be entered while creating the ticket.

You all are kindly be requested to enter the customer name (property hotel/restaurant etc) for good data search and history purpose.

Regards,
Saudico


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Jun
9
Inactive NTMP Properties
Posted by Duste Mojibullah on 09 June 2022 05:41 PM

Dear Opera PMS users

 We can see many properties are not actively syncing the data between PMS and NTNP.

Kindly be requested to check regularly your NTMP portal and inform us via ticket.

Please refer to this guideline in your communication
https://saudico.net/support/index.php?/Knowledgebase/Article/View/110/1/day-to-day-management-of-national-tourism-monitoring-platform-ntmp-integration-with-opera-or-suite8-pms

 Thanks.


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Sep
27
SUPPORT CALL ESCALATION PROCEDURE V22R2 08-07-2022
Posted by Duste Mojibullah on 27 September 2021 09:43 AM
Dear Oracle Hospitality Products Customers

We are glad to publish 1st edition of Call Escalation Procedure CEP for the year 2022

Please Click below to download :

SUPPORT CALL ESCALATION PROCEDURE - V22R2 08-07-2022

For all the support request please open tickets at https://saudico.net/support/

We would like to assure the property for our best services and support at all the time.

Thanks,

Saudico Electronics Systems


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Sep
8
Disabled : Personal email ids from SES support portal
Posted by Support Admin on 08 September 2021 10:18 AM
Respected registered users
Greetings from Saudico

All the personal email ids has been disabled for security reason and for good control, day to day handlings, follow up and statistics through out the life of user for their organization.
If your id has @gmail.com @yahoo.com @hotmail.com etc please edit your profile and enter the company specific email id.
All the personal email ids will not be supported.

Regards,
Support Admin
Saudico Electronics Systems.
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Aug
18
E Invoice Registration Form
Posted by Duste Mojibullah on 18 August 2021 12:01 PM
Dear Valued Customer,

ZATCA (Saudi Arabia’s Zakat, Tax and Customs Authority) has published its finalized e-invoicing (Fatoorah) legislation.

This makes e-invoices compulsory for all transactions (B2B, B2G, and B2C), becoming effective in two phases:

• Phase one becomes effective on 4 December 2021
• Phase two is due to begin on 1 January 2023

We are closely working with Oracle’s global compliance team to facilitate this fiscal requirement in the Oracle Hospitality PMS and POS systems.
In this regard, we need to collect and capture the current contact and the versions of the installed systems at your organization, and we kindly request you to visit this web link and to fill out your site information

https://forms.gle/GqWBpwVtjRdWxu6CA 

We will use your data to evaluate the compatibility of your current system with the Fatoorah solution that Oracle is going to provide, and to keep you updated with all the future status and developments.

If you need any further clarifications, please feel free to contact our Support or Sales team.

Thank you
SES Team


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