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Jul
11
SUPPORT CALL ESCALATION PROCEDURE V17R2 01-08-2017
Posted by Duste Mojibullah on 11 July 2017 12:38 PM
We are glad to publish Saudico Electronics Systems, Call Escalation Procedure.

http://saudico.net/support/staff/index.php?/Knowledgebase/ViewKnowledgebase/Article/61/0 

Kindly click above link to download the same.

Thanks,

Saudico Electronics Systems


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May
27
We are changing our Corporate Identity
Posted by Ahamed K on 27 May 2017 11:12 AM

We would like to announce the launch of our updated Corporate Identity, which includes a new logo, colors, and fonts as part of the ongoing evolution of our company’s brand.

Our business has grown and evolved over the past 34 years, and we felt that it was time for a change. We have refreshed our logo to reflect who we are today and to symbolize our future.

After careful consideration, we chose a new logo that reflects a more modern look and captures our mission to deliver excellent customer support across the products & services we provide.

The task in the upcoming weeks will be to update our website, social media pages, business cards and all our stationeries, etc. with the new logo and branding.


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May
13
Massive RANSOMWARE infection hits computers in 99 countries
Posted by Ahamed K on 13 May 2017 02:42 PM
For those of you who did not read any news on Friday, you need to know that a massive tidal wave of malware just struck Planet Earth, creating gigantic waves in the information security sphere and even bigger waves for the victims. The culprit? A piece of RANSOMWARE 

While you can learn more about it on the internet, please follow these "how to" guidelines: 

How to keep your computer safe
Microsoft released a patch in March that fixes the specific vulnerability exploited in this attack. The U.S. Department of Homeland Security is urging people to take three steps.

1. Update your systems to include the latest patches.
2. Do not click on or download unfamiliar links or files in emails.
3. Back up your data to prevent possible loss.


Source: 

How Ransomware works?

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Nov
17
We need your feedback on our customer support services
Posted by Ahamed K on 17 November 2015 02:51 PM

As part of our commitment to improve our customer support services, we have enabled the Customer Feedback feature in our Support System.  Now that you have a chance to evaluate our support services, and below are the situations where you can provide feedback:

YOUR FEEDBACK FOR EVERY REPLY
You can provide us the feedback on every reply our staff is posting to a ticket.  Simply click the number of stars (1=poor ~ 5=Excellent) in a reply post

YOUR FEEDBACK FOR A TICKET (CASE)

Once the ticket is closed, you will receive an email with a web link, where you will be able to provide your overall feedback on the ticket (case) and also you have an option to write some comments about your experience or feedback.

We would like to hear from you and your feedback is very important to us.  We greatly appreciate your participation in this initiative where we want to improve to serve our customers like you better.

Thank you,
The Management
Saudico Electronic Systems

 

FEEDBACK FOR EVERY REPLYReply Rating

 

 

FEEDBACK FOR A TICKET (CASE)

Ticket Rating


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Jul
1
Oracle DataGuard backup solutions for Opera PMS
Posted by Ahamed Kaize on 01 July 2013 01:55 PM

Opera Data Guard

Provide superior data protection, availability, and disaster recovery using the tested techniques of Oracle DataGuard!

Every hotel that considers PMS application uptime is important to their business should deploy Oracle DataGuard backup solutions…

Opera system is built utilising the scalability and reliability of Oracle products. Now our hotels can back up their system with Oracle DataGuard. “This means that if a hotel experience a failure of the Opera server, they have an up-to-date copy of the Opera PMS database that can be brought online for users within 15 minutes. In the past, if there was an outage of this type the hotel would be without the PMS until such time as repairs were effected.

To learn more about Oracle DataGuard for Opera, please contact your Sales Account Manager.


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