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Sep
8
Disabled : Personal email ids from SES support portal
Posted by Support Admin on 08 September 2021 10:18 AM
Respected registered users
Greetings from Saudico

All the personal email ids has been disabled for security reason and for good control, day to day handlings, follow up and statistics through out the life of user for their organization.
If your id has @gmail.com @yahoo.com @hotmail.com etc please edit your profile and enter the company specific email id.
All the personal email ids will not be supported.

Regards,
Support Admin
Saudico Electronics Systems.
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Aug
18
E Invoice Registration Form
Posted by Duste Mojibullah on 18 August 2021 12:01 PM
Dear Valued Customer,

ZATCA (Saudi Arabia’s Zakat, Tax and Customs Authority) has published its finalized e-invoicing (Fatoorah) legislation.

This makes e-invoices compulsory for all transactions (B2B, B2G, and B2C), becoming effective in two phases:

• Phase one becomes effective on 4 December 2021
• Phase two is due to begin on 1 January 2023

We are closely working with Oracle’s global compliance team to facilitate this fiscal requirement in the Oracle Hospitality PMS and POS systems.
In this regard, we need to collect and capture the current contact and the versions of the installed systems at your organization, and we kindly request you to visit this web link and to fill out your site information

https://forms.gle/GqWBpwVtjRdWxu6CA 

We will use your data to evaluate the compatibility of your current system with the Fatoorah solution that Oracle is going to provide, and to keep you updated with all the future status and developments.

If you need any further clarifications, please feel free to contact our Support or Sales team.

Thank you
SES Team


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Jul
27

The Saudi Arabian Ministry of Tourism requires all hotels operating in Saudi Arabia, to automatically update the concerned data to National Tourism Monitoring Platform (NTMP).  In this regard, your hotel must have an active integration between Opera/Suite8 PMS and the NTMP platform. In order to make this update process happen without any interruption, the following guidelines must be followed by every hotel.

MONITORING: The hotel must monitor the following at least once a day:
  1. Current status of integration by logging in to the NTMP portal https://ntmp.gov.sa at the “View Integration Data” section (Fig.1)
  2. Confirm that the Windows task scheduler is running with the correct user and password, with high privilege, and "run whether the user is logged on or not" checkbox is selected
  3. Monitor the logs generated in the PMS Interface PC where NTMP is configured.

REPORTING: The hotel must open a technical support ticket with us in case of any following circumstances:
  1. If the hotel or the Ministry changes the API credentials (Hotel ID, User Name, Password or API Key) of the NTMP platform (Fig.2)
  2. If the hotel changes the Windows username or their password which is set to run the task scheduler
  3. If the hotel add or edit firewall rules that would block the uploading of data to the NTMP platform
  4. If the hotel wants to add, edit or change any of the following configurations in the PMS systems
    1. Room Types
    2. Nationality Codes
    3. Payment Types
    4. Cancellation Reasons
  5. If the hotel finds out any abnormal logs generated in the PMS Interface PC where the NTMP is configured
  6. If the NTMP portal’s “View Integration Data” section is not showing an updated record of the recent activity (date/time)


Please feel free to contact us, if you need any clarifications or explanations on this subject. Please be aware that Saudico Electronic Systems will not take any responsibilities and/or liabilities in the issues that are caused beyond its control. Every hotel is expected to closely monitor the integration on a daily basis and keep us informed about any abnormality, to avoid any actions by the ministry.


Fig.1 / Fig.2

 

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Jun
2
SUPPORT CALL ESCALATION PROCEDURE - V21R1 2-6-2021
Posted by Support Admin on 02 June 2021 07:19 PM
Dear Oracle Hospitality Products Customers

We are glad to publish 1st edition of Call Escalation Procedure for the year 2021

SUPPORT CALL ESCALATION PROCEDURE - V21R1 2-6-2021

Kindly click above link to download the same.

Thanks,

Saudico Electronics Systems


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Apr
2
We hope everything is fine
Posted by Duste Mojibullah on 02 April 2020 12:28 PM

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