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Jul
23
Support Call Escalation Procedure 5th Edition For Year 2020
Posted by Support Admin on 23 July 2020 01:06 PM
Dear Oracle Hospitality Products Customers

We are glad to publish 5th edition of Call Escalation Procedure for the year 2020

Kindly Note our Office Hours in COVID-19 Pandemic period till 30th September 2020.

SES Office Hours : 
10:00 AM– 04:00 PM (SUNDAY TO THURSDAY)
FRIDAY & SATURDAY ARE OFF-DAYS

SUPPORT CALL ESCALATION PROCEDURE - V20R5 22-07-2020

Kindly click above link to download the same.

Thanks,

Saudico Electronics Systems


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Apr
2
We hope everything is fine
Posted by Duste Mojibullah on 02 April 2020 12:28 PM

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Mar
15

SUBJECT: Critical Notification Announcement- COVID-19 UPDATE FOR SAUDICO ELECTRONIC SYSTEMS CUSTOMERS

 March 15, 2020

Dear Saudico Electronic System's Esteemed Customer,

We are fully aware of the potential impact of a global novel coronavirus (COVID-19) pandemic on everyone, including our customers, our employees, our partners, and the public.

First, we would like to reassure you that we have a thorough business continuity plan in place.

Our customer support services, our Sales & Marketing activities will continue while maintaining compliance with the set of Guidelines from the Saudi Ministry of Health.

Our business continuity plan takes several factors into consideration, including how we serve our customers remotely as well as locally through our head office located in Riyadh and our branch offices located in Jeddah, Madinah and Al Khobar.

Should you have questions or specific queries relating to your customer support requirements, please contact us through our help desk portal (www.saudico.net/support)  or through the direct telephone lines listed in our SUPPORT CALL ESCALLATION PROCEDURE document which is also accessible through our help desk portal.

Best regards,

Soufyan M. Al Kabbani

Vice President

 


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Mar
26
Year 2018 Winner @ Oracle Hospitality
Posted by Duste Mojibullah on 26 March 2019 10:06 AM