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RES 3700 - Encryption Initialization Failed when OPS loads on a workstation
Posted by Rafeeq Mylappuram on 17 October 2018 09:47 AM

SYMPTOMS

Ops will not load on one or more workstations;  they receive 'Encryption Initialization Failed' The 3700d log contains the following error: Wed Apr 22 09:04:51 2018 | PCWS    | MDSHTTPTransprt |        0 | DoRequest found node SERVER [192.100.100.250] not ping-able

SOLUTION

Search the computer for extraneous copies of the mdshosts.xml file. it was found that the cal folders contained out of date versions of the mdshost file, which pointed the workstation towards the wrong ip address for the server.

Cheers!

Rafeeq.

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