The Saudi Arabian Ministry of Tourism requires all hotels operating in
Saudi Arabia, to automatically update the concerned data to National
Tourism Monitoring Platform (NTMP). In this regard, your hotel must
have an active integration between Opera/Suite...
Kindly see the current announcement on ZATCA’s website LINK
[HTTPS://ZATCA.GOV.SA/EN/MEDIACENTER/NEWS/PAGES/NEWS_912.ASPX]
ZATCA has revealed that the implementation of Phase Two (Integration
Phase) of the E-invoicing project will begin on 1st of January...
Dear Oracle Hospitality Products Customers
We are glad to publish updated Call Escalation Procedure for the year
2024
KINDLY DOWNLOAD THE CALL ESCALATION PROCEDURE FROM BELOW ATTACHMENT.
THANKS,
SAUDICO ELECTRONICS SYSTEMS
Description:
How to clear Account Allocation in progress message.
Resolution:
To change the Account Allocation form to allow for the clearing of an
Account Allocation in Progress message from within SunSystems rather
than running SQL script at back end, ...
Additional Balancing Traction Generated when using Balance By T0
transaction analysis code in Journal
DESCRIPTION:
Ledger Definition is set to balance by T0. The source file involves 2
journal types, and even though the total amount of debit and credit...
Problem:
Cannot initialize posting dll.
Solution:
Please Do the following :
Open Command prompt -- 'Run As Administrator'
execute the below script:
regsvr32.exe "C:ProgramDataInfor Query &
AnalysisSettingsLsAlchemySS6Data Send
DefinitionsSS6_LedgerI...
Client inoperable, message: "A function is active. Please close it
before attempting to close SunSystems"
DESCRIPTION:
SunSystems stops working when being in an active function and then
double-clicking the Database Code entry in the status bar to leave a...
COM add-in not present in Excel
Note: Typical registry path for the COM add-in registry entries is the
following:
ComputerHKEY_CURRENT_USERSoftwareMicrosoftOfficeExcelAddinsInfor Query
and Analysis Add-in
Most common solutions
1) Ensure the followin...
DATA ACCESS MANAGER is not working and it shows an error every time
when launching it, the error is as below;
_Error_
_Internal Server Error_
_Sorry, an error occurred while processing your request._
How can this issue be resolved?
RESOLUTION:
Data ...
Go to Opera--> Utilities Opera SQL
SELECT * FROM BOF$INT_SETUP WHERE BOF_TRX_CODE='xxxx'
(after finding the duplicate ones note down their BOF_SETUP_ID which
is extra)
Then DELETE command as follows:
DELETE BOF_TRX_CODE ='xxxx' where BOF_SETUP_ID=...
Dear Valued Customer,
ZATCA (Saudi Arabia’s Zakat, Tax and Customs Authority) has
published its finalized e-invoicing (Fatoorah) legislation.
This makes e-invoices compulsory for all transactions (B2B, B2G, and
B2C), becoming effective in two phases:
•...
SYMPTOMS
Below Error comes up once logging on to MC -> Processing Purchase
Orders via email- any B2B action
Error encountered loading library:GailWrapper.dll
CAUSE
C++ redistributable Package has not been installed properly, or .Net
3.5 is not enabled.
...
In MC, we get an Error message when we try to export the invoices to
BO after changing to VAT 15%.
You need to do as below to resolve this matter.
You need to change the VAT15% back to VAT5% to book the invoices to
the back office. Once you had done the...
ERROR: EXCEPTION HAS BEEN THROWN BY THE TARGET OF AN INVOCATION.
INNER EXCEPTION:
Padding is invalid and cannot be removed.
Reason : During the Installation of Multiple MC Clients different
Security Containers have been used. i...
Generate Payment run does not post Transaction Reference.
Description:
A Generate Payment run posted the correct transactions, however they
did not receive a Transaction Reference. There was no opportunity to
enter the next transaction referenc...
In GENERATE PAYMENTS, some settings that can keep an invoice from
being included in the payment run are:
1) A Payment Method in the Chart of Accounts/Supplier Setup that
doesn't match the Payment Profile's Payment Method.
2) Payment Method of Due Date a...
Please find below steps on "How to clear Account Allocation in
progress message."
Resolution:
To change the Account Allocation form to allow for the clearing of an
Account Allocation in Progress message from within SunSystems, please
refer to below pro...
Are you annoyed by remote connections, where the entire OPERA screen
is being refreshed with every click and it takes ages to continue
working?
Here is a little trick to make OPERA noticeable quicker on remote
connections (especially RDP):
When connec...
A QR code is a quick response code, which is mandatory on all
simplified e-invoices.
The ZATCA authorities have released a QR code verifying App which can
be used to verify the authenticity of a simplified e-invoice by
scanning from a mobile device.
Lin...
Recommended - Temporary disable the Automatic Office Update & roll
back the most recent Office updates
MS July 2017 Updates crashed Q&A. In order to fix it it's needed to:
1. TURN OFF AUTOMATIC UPDATES IN OFFICE (UNDER THE "ACCOUNT" settings
/ update O...
OPERA CLOUD STATIONARY'S FOLDERS
--UNC path customizable reports folders:
\frac2fsrvAccor2_Opera$Customizable_Reports
\frac2fsrvAccor2_Opera$Customizable_ReportsSample
--Path on each application server:
D:MICROSoperaproductionruntimes
D:MICROSoperapro...
Hello Mr. Nadeem,
Appreciate your assistance.
We will now close the ticket as issue already resolved.
Solution:
Open Oapp Configuration -> Check connect all the schemas -> Bounce all
the services.
Thank you
Regards,
Junnel Tiu
Technical Implemen...
Description:
PMQA 10 Installation cannot begin with error:
Error 1606. Could not access network location
HKLMSoftwareVisionLsAgEg10JetWorkFileDir.
Resolution:
This error can be corrected by updating a registry value:
=> For 32 bit Operat...
PMQA 10 Installation cannot begin with error:
Error 1606. Could not access network location
HKLMSoftwareVisionLsAgEg10JetWorkFileDir.
KB 1021738
Resolution:
This error can be corrected by updating a registry value:
=> For 32-bit Operating Systems:
-...
RECEIVING 'ALLOCATION IN PROGRESS ON THIS ACCOUNT BY USER ABC.
CONTINUE?' IN ACCOUNT ALLOCATION
DESCRIPTION:
User receives Allocation in progress on this account by a user,
however the user is not in that account.
RESOLUTION:
When receiving the message ...
Hello Ali,
This is regarding your email request with reported issue was "Report
fail to run' We have created a service request on your behalf.
Your service request number is 90531
[https://saudico.net/support/staff/index.php?/Tickets/Ticket/View/90531/...
ISSUE :
Customer is getting Error Message : "Query Excuation Failed for
Dataset "EvorReportDataSet"" when execute in Report in SunSystems 6.X
SOLUTIONS is :
Create A model for any new created Bussiness unit ( DB)
1. Run Data Access Manager
2. fro...
SYMPTOMS
Ops will not load on one or more workstations; they receive
'Encryption Initialization Failed' The 3700d log contains the
following error: Wed Apr 22 09:04:51 2018 | PCWS |
MDSHTTPTransprt | 0 | DoRequest found node SERVER
[192.100.1...
TROUBLESHOOTING STEPS.
Always on the BOH client:
1. Open Registry - start | run | and write Regedit.
2. Go to HKEY_LOCAL_MACHINESOFTWAREMICROSUserData.
3. Make a copy of the key UserData - Select File | Export and save
(Name: BOH_UserData) the ke...
The site wants to move the 3700d.log from the etc directory to the
archiveshold directory so that they can zip it and store it for future
reference if the need arises
SOLUTION
In a batch file (attached) , insert the following lines:
FOR /L %%1 in (0,1...
The full version number is under the key 'Version'.
RELEASE
BUILD NUMBER
4.0 GENERAL RELEASE
4.0.8.312
4.0 GR hf1
4.0.11.374
4.0 GR hf2
4.0.14.418
4.0 GR hf3
4.0.17.502
4.1 GENERAL RELEASE
4.1.7.550
4.1 hf1
...
RMBackup
The DB does not start after the RMAN backup not working and the
allocated space is used.
Archive Parameter / RMBACKUP / BACKUP / MC / ORACLE /
Solution I:
Enter user-name: / as sysdba
SQL> startup mount
SQL> alter system set db_recovery_fi...
SUN SERVER INSTALLATION STEPS:
1) PRE REQUISITES:
- Create Groups "SunSystemsClient", SunSystemsServices"
- Create USers "SunSystems"
- Add SunSystems and administrator user to each above groups
- Add SunSystems to administrator group also.
- Run ...
Description:
What is the correct URL for SunSystems 6.3 Datasend in Q&A 11 and Q&A
10?
Resolution:
For Q&A 11: http://AppServer/sunsystems-connect/soap/
For Q&A 10: http://AppServer/sunsystems-connect/wsdl/
Please note that we need to download and install TeamViewer 11 or
lower.
you can download TeamViewer 11 from this link:
http://download.teamviewer.com/download/version_11x/TeamViewer_Setup.exe
[http://download.teamviewer.com/download/version_11x/TeamView...
Unable to start SunSystems Connect service
DESCRIPTION:
I am unable to start the SunSystems connect service. It times out and
gives the following error:
"Windows could not start the SunSystems Connect Server service on
Local Computer
"Error 1053: The se...
SES VAT Implementation Guide lines for all the modules.
When trying to access Data Send in Vision 6 or Q&A 10 it says access
denied in brackets
RESOLUTION:
Log into Vision/Q&A Setup, go into User Security tab. Highlight the
user, do a right click and go into Profiles>Edit.
On the Profiles window, highlight ...
IF YOU NEED TO KNOW THE API KEY OF SCTH INTEGRATION WITH OPERA OR
SUITE8 PMS, YOU NEED TO LOGIN TO YOUR HOTEL ACCOUNT AT THE
HTTPS://NTMP.GOV.SA [HTTPS://NTMP.GOV.SA] AND LOOK FOR THE
CREDENTIALS AS SHOWN BELOW:
Description:
Why has the non-SSC Ledger import been withdrawn from SunSystems 6
Datalink 30.002.0004 onwards?
Resolution:
The core reason that R&D had to remove the Non SSC ledger Import data
send was due to the technology that it was built o...
WORK FLOW FOR ASSETS REGISTER MODULE:
1)PRE-REQUISITE: COA CODES
- Asset G/L Code (Balance Sheet: Assets)
- Asset G/L Depreciation (Balance Sheet: Lability)
- Asset G/L Depreciation (P&L: Expense)
- Assets Disposal g/L (P&L: Expense)
PRE-REQUISITE: ...
PROBLEM :
How to close the previous year in SunSystems.
Solution :
Accounts need to close the previous years by doing the following
Steps.
1. Run Trial Balance for the first period of the new year ( Example
01/2017).
2. check under for line with name...
