Dear All Users

We have an experience of all the users who are creating the tickets are without their customer name, or one user works in different properties or one user has same email id and changed lot of properties on same email id.

For all above is difficult to find any good search for any tickets issue on their customer level.

Hence we have introduced a mandatory field to be entered while creating the ticket.

You all are kindly be requested to enter the customer name (property hotel/restaurant etc) for good data search and history purpose.

Regards,
Saudico

Dear Opera PMS users,

We have noticed that the Interface between OPERA PMS and National Tourism Monitoring Platform (NTMP) is not working, in many properties.

Kindly be requested to check regularly your NTMP portal to make sure that the OPERA PMS data is being updated with Ministry of Tourism, with the current date & Time. In case if the OPERA PMS Data is not currently updated with Ministry of Tourism, kindly inform us via a Support ticket.

Please check the below guidelines for your information.
https://saudico.net/support/index.php?/Knowledgebase/Article/View/110/1/day-to-day-management-of-national-tourism-monitoring-platform-ntmp-integration-with-opera-or-suite8-pms

Thanks.

Please Click below to download :

For all the support request please open tickets at https://saudico.net/support/

We would like to assure the property for our best services and support at all the time.

Thanks,

Saudico Electronics Systems

The Saudi Arabian Ministry of Tourism requires all hotels operating in Saudi Arabia, to automatically update the concerned data to National Tourism Monitoring Platform (NTMP).  In this regard, your hotel must have an active integration between Opera/Suite8 PMS and the NTMP platform. In order to make this update process happen without any interruption, the following guidelines must be followed by every hotel.

1. If the hotel or the Ministry changes the API credentials (Hotel ID, User Name, Password or API Key) of the NTMP platform (Fig.2)
2. If the hotel changes the Windows username or their password which is set to run the task scheduler
3. If the hotel add or edit firewall rules that would block the uploading of data to the NTMP platform
4. If the hotel wants to add, edit or change any of the following configurations in the PMS systems
   
   1. Room Types
   2. Nationality Codes
   3. Payment Types
   4. Cancellation Reasons
5. If the hotel finds out any abnormal logs generated in the PMS Interface PC where the NTMP is configured
6. If the NTMP portal’s “View Integration Data” section is not showing an updated record of the recent activity (date/time)

Please feel free to contact us, if you need any clarifications or explanations on this subject. Please be aware that Saudico Electronic Systems will not take any responsibilities and/or liabilities in the issues that are caused beyond its control. Every hotel is expected to closely monitor the integration on a daily basis and keep us informed about any abnormality, to avoid any actions by the ministry.


Fig.1 / Fig.2